Refund Policy

Last Updated: 24 August 2025

1. Role of AZEvents.io

AZEvents.io is a software platform that enables event organizers to create, manage, and sell tickets/registrations for their events. Unless expressly stated, AZEvents.io is not the event organizer. Refund decisions for tickets and registrations are made by the respective event organizer, not by AZEvents.io.

2. Organizer Refund Policies

Each event may have its own refund policy set by the organizer. Before purchasing a ticket or registering for an event, please review the organizer’s stated terms. Organizers are solely responsible for honoring their refund policies.

3. When Refunds May Apply

• If an event is cancelled by the organizer.
• If the organizer’s refund policy allows cancellations within a specified timeframe.
• If a duplicate or accidental transaction occurs (at the discretion of the organizer or AZEvents.io, where applicable).

4. Non-Refundable Situations

• Change of personal circumstances or inability to attend.
• Event rescheduling (unless otherwise stated by the organizer).
• Service fees or platform fees charged by AZEvents.io, unless required by law.

5. Refund Requests

To request a refund, please contact the event organizer directlyusing the details provided in your ticket/registration confirmation. AZEvents.io will assist in facilitating communications between attendees and organizers where necessary but cannot guarantee refunds on behalf of organizers.

6. Refund Processing

• Approved refunds will be processed back to the original payment method.
• Processing times may vary depending on your payment provider (typically 5–10 business days).
• Refunds may be subject to deductions for transaction charges or non-refundable fees.

7. Contact Us

If you have questions about this Refund Policy, please contact:

Hannsville Technologies Pte. Ltd.
Registered Office: 32 Pekin Street, #05-01 Far East Square, Singapore 048762
Mobile: +65 9126 9655  |  Email: contact@azevents.io